This collection of articles is designed to support you in delivering primary care on Maple.
27 articles
Reviewing and Triaging Patient Requests
Guidelines and resources for reviewing and triaging primary care requests
Corporate Consultation Policy
Using the "Emergency" Button
FirstHX Patient History Intake
Reject Button ReasonsFor Quebec Private GP requests
AI Intake Assistant
Conducting a Consultation
Guidelines and best practices for effectively conducting consultations on Maple
Audio or Video Requirements
Patient Consent to Virtual Care
Verifying Patient ID Policy
No-Show Policy
Unresponsive Provider Policy
Rejoining an Active Consultation
Contacting a Patient After a Consultation is Complete
Treating patients who are outside of CanadaPatients located outside of Canada can request consultations for medical advice.
Medical Advisory Committee ("MAC") Telemedicine Best Practice Guidelines
In-Person Care Pathways
Policies and guidance on referring patients to in-person care
New Brunswick in-person assessments (IPA)
Quebec In-Person Assessments (IPA)
Publicly Funded Healthcare Programs
Eligibility, billing and guidelines
Overview of Publicly Funded Services
Ontario: OHIP Coverage
British Columbia: MSP Coverage
HealthPEI
Specialized Programs and Services
Resources and guidelines to support care delivery for complex health conditions
Weight Medication Assessment