Providers on Maple must be prepared to accept audio or video call requests in the following scenarios:
When a Patient Requests an Audio or Video Call
Maple consultations are advertised as being available via text, audio, or video and patients can request an audio or video consultation at any time.
If you are unable to conduct an audio or video call at a certain time, please set yourself as unavailable until you can accept these requests appropriately.
Refund Policy: If a patient requests a refund due to a refused audio or video call, provider payment may be revoked.
Publicly Billed Consultations
Some provincial health insurance plans require an audio or video consultation for billing eligibility.
Each province has specific requirements—please refer to our Publicly Covered Consultations article for details.
📌 Ensuring availability for audio/video consultations helps maintain patient expectations and compliance with public billing regulations.