Audio (conference) or video calls must be initiated by the provider. Select an option to learn more:
Starting a video call
Starting a video call
Click on the video icon beside the menu button in the top right hand corner.
If you have not yet allowed your app to use your camera and microphone, a pop-up will ask to enable these permissions; please click yes or agree to enable.
2. Click Invite patient to video.
Starting an audio call
Starting an audio call
In the main menu, click Conference Call, then click Start call.
Our system will start a call between you and the patient by phoning the number on your Maple account. The patient will not have access to this phone number.
Troubleshooting audio or video call issues
Troubleshooting audio or video call issues
If you or the patient is having trouble joining an audio or video call, please have the party experiencing the issue perform the following troubleshooting steps:
Ensure your mobile device's permissions allow Maple to access audio and video. You can update your permissions under Settings on your device.
Exit and re-enter the app. Ensure you've fully closed the running app on your mobile device before re-entering.
Ensure you're using the most up-to-date version of the app. You can update the app within the App Store or Google Play store.
Decline the current call and submit a new audio or video call request.
If available, switch to a stronger internet connection.
Contact Customer Support by visiting getmaple.ca/contact-us.
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