Our Customer Support Team is available daily from 7 AM to 10 PM ET to assist healthcare providers and patients with technical troubleshooting and support.
How to Contact Us
📌 Via Web Browser:
Click the Help button in the lower right-hand corner of the screen.
📌 Via Mobile App:
Tap Help > Looking for something else? > Contact us.
📌 Via Email:
Before connecting with an agent, our chatbot may suggest answers from our Help Desk library. If the chatbot cannot resolve your issue, you’ll be connected with a support team member.
Directing Patients to Customer Support
If a patient needs assistance, guide them to:
📌 Via Web Browser:
Log in to their Maple account and click the Help button in the lower right-hand corner.
📌 Via Mobile App:
Tap Help > Looking for something else? > Contact us.