Audio (conference) or video calls must be initiated by the provider. Select an option to learn more:
Starting a video call
Starting a video call
Click Request a video chat from the top left of the consultation window. This tab will only appear if the patient is in the consultation.
If this is the first time you are requesting video chat, a pop-up window requesting you to “Please enable your computer’s webcam” will pop up. Click Allow.
2. Click Start Video Chat.
Starting an audio call
Starting an audio call
In the main menu, click Conference Call.
In the pop-up, click Initiate Conference call.
Our system will start a call between you and the patient by phoning the number on your Maple account. The patient will not have access to this phone number.
Troubleshooting audio or video call issues
Troubleshooting audio or video call issues
If you or the patient is having trouble joining an audio or video call, please have the party experiencing the issue perform the following troubleshooting steps:
Ensure your web browser's permissions allow Maple to access audio and video. You can update your permissions under Settings on your browser. On Google Chrome, you can click the lock icon in the address bar to access the site-specific permissions directly.
Refresh the webpage.
Exit and re-open the browser. Ensure you've fully closed the running app on your computer before re-opening.
Ensure you're using the most up-to-date version of Google Chrome by consulting google.com/intl/en_ca/chrome/update.
Decline the current call and submit a new audio or video call request.
If available, switch to a stronger internet connection.
Contact Customer Support by visiting getmaple.ca/contact-us.
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