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During a consultation
Advice and troubleshooting for Maple providers who are in an active consultation.
15 articles
Mental health resourcesCanada-wide and province-specific external resources for mental health support
Starting an audio or video call — Mobile app
Starting an audio or video call — Web browser
Troubleshooting patient ID verificationWe recommend verifying each patient’s ID at each visit and documenting it in the chat or private notepad. Here’s how.
Audio or video call requirements for OHIP GP consultations
Audio or video call requirements for MSP consultations
Audio or video call requirementsPlease accept requests to meet with patients over audio or video call.
Viewing patient medical history
Contacting a patient after the consultation is completeUpload messages for patients to the consultation summary for completed visits
Rejoining an active consultationSteps for getting back to an active consultation if you were disconnected or navigated away accidentally.
The patient is unresponsive in our consultationWhat to do when the patient isn’t responding to your messages.
Reporting suspicious activity or inappropriate conductHow to address patients who are violating our usage policies or terms of use.
I can only complete the consultation without chargeDo not click “complete without charge” unless you’re sure the patient should not be charged.
Patient consent to virtual care
Verifying patient profiles in consultationsMultiple patients can access care through one account holder. Here's how to confirm you are consulting with the correct patient.