When verifying ID, please confirm that the name, date of birth, and health card number (if applicable) match what is listed on the patient’s Maple profile. If this information does not match, the patient may not be able to obtain any medication or lab tests that you issue in the consultation.
You will not be able to issue a prescription until a patient has been verified. We recommend confirming the identity and account details of every patient you meet with, even when their account has already been verified.
Select an option to learn more:
How to verify patient ID
How to verify patient ID
Check to see if the patient has ID uploaded to their Maple profile by clicking on the hamburger menu on the top right and selecting Medical Records. Then click on ID.
If necessary, ask the patient to please upload a piece of valid photo ID. You can share the How do I add or update medical records on Maple? Helpdesk article to walk them through this.
Confirm that the ID is valid and the information on the ID matches the account information.
Click the “Verify user” button. In the mobile app, this is in the consultation menu in the top right-hand corner.
The patient’s account information doesn’t match their ID
The patient’s account information doesn’t match their ID
Do not verify the patient’s account if their name or date of birth on Maple doesn’t match their ID. Please direct them to update their account information by:
Going back to their main Maple dashboard. If they’re on a computer, they can click the Maple logo on the bottom left hand side to do this; if they’re on the mobile app, they can simply click the “back” button.
Clicking on Patients (on the mobile app) or Patient Profiles (on web).
For assistance, patients can contact the Maple customer support team by visiting https://www.getmaple.ca/contact-us/ or clicking on the help icon on the bottom left hand corner of the app or webpage.
The patient doesn’t have their ID with them during the consultation
The patient doesn’t have their ID with them during the consultation
Do not verify the patient’s account if the don't have identification.
Under these circumstances, the best practice is to leave the patient unverified through the consultation, and to instruct the patient to reach out to Maple Customer Support for verification once they are able to upload their ID. Once we've verified the patient, we'd then let you know, at which point you could add the prescription to the closed consultation.
Patients can contact the Maple customer support team by visiting https://www.getmaple.ca/contact-us/ or clicking on the help icon on the bottom left hand corner of the app or webpage.