At Maple, we strive to maintain a safe and secure platform for all users. To help us achieve this goal, we rely on our providers, employees, and the platform itself to flag certain user behaviours that may be suspicious or in violation of our Usage Policies or Terms of Use. Some examples of such behaviours include:

First instances of suspicious activity may be logged for future reference, and certain types of activity may result in temporary or permanent account deactivation. If you encounter any such behaviour on the platform, please report it to our Support Team by contacting us in-app or at [email protected].

Abusive conduct can take many forms, including derogatory remarks, discriminatory statements, targeted verbal abuse, and threats. Providers may request not to be matched with specific patients in the future if the patient has been abusive or violated our Usage Policies or Terms of Use.

We take patient violations seriously and work to ensure that all users can access our services in a safe and respectful environment. If you have concerns about a patient's inappropriate account activity or behaviour, please contact the Customer Support team. Our team will investigate the request and take necessary actions, such as setting up your account so that you cannot be paired with this patient again, or limiting the patient's access to Maple's services by deactivating or disallowing their account. This process ensures that the patient's behaviour is being taken seriously and appropriately dealt with.

When contacting our Customer Support team, we kindly request that you specific your concern in detail to ensure we can take appropriate action. For instance, if you request someone to be banned from the platform due to alleged abusive behaviour by the patient, we will ask you to provide specific examples or quotes that justify the ban.