At Maple, we are committed to maintaining a safe and respectful platform for both patients and providers. If you encounter suspicious activity or abusive conduct, we encourage you to report it to our Customer Support Team for investigation.
Certain patient behaviours may indicate misuse of the platform or a violation of our Terms of Use and Usage Policies.
Examples
Requesting excessive consultations
Creating multiple accounts to obtain prescriptions
Reusing requisitions for multiple tests
Providing false information to providers or staff
Falsifying medical documents
Reporting unauthorized activity on their own account
Abuse on the platform can take many forms, including:
Derogatory remarks or discriminatory statements
Targeted verbal abuse
Threats of harm or violence
🚨 What happens when suspicious activity or abusive is reported?
First instances may be logged for future reference.
Certain violations may result in temporary or permanent account deactivation.
Report concerns by emailing [email protected].
How to Report Suspicious or Abusive Conduct
We take patient violations seriously and work to ensure a safe and professional environment for all users.
Report concerns by emailing [email protected].
Provide specific details of the concern (e.g., direct quotes if reporting abusive behaviour).
Our team will investigate and take appropriate action, which may include blocking the patient from being matched with you in the future, and/or restricting or deactivating their Maple account if warranted.
Your reports help us maintain the integrity of the platform — thank you for your cooperation in keeping Maple a safe space for everyone.