⚠️ Availability Notice: Our Artificial Intelligence (AI) Intake Assistant is currently available in select programs. This means that not all patients or providers will have access to it at this time. If the AI Intake Assistant is enabled for a particular patient, you’ll see the details on your triage screen as you’re reviewing their request.
Overview
Our AI Intake Assistant (“AI assistant”) is a feature designed to make your consultation experience smoother and more efficient. When a patient submits a request to see a healthcare provider on Maple, the assistant will ask key questions about their symptoms, medical history, and reason for the consultation. This helps ensure that you have the information you need to better understand their request and to determine next steps.
How It Works
Consultation request is submitted: The account holder (or patient) initiates a consultation request as per the usual process.
AI assistant gathers information: After selecting their symptoms and describing their request, the AI Assistant asks follow-up questions about their symptoms, medical history, and other relevant details.
You’ll review the request details: On your triage screen, click View Intake to access a structured summary from the AI assistant and the full transcript of the conversation to support your next steps.
Confirm details: If you accept the request, during the consultation, you can confirm the accuracy of the AI-generated summary with the patient. If there are any inconsistencies with the summary, you may document this in your provider notepadto ensure accuracy and completeness.
Reviewing the AI Intake Documentation
When you’re reviewing a request, click View Intake on the triage screen
Review the AI-generated intake summary
Click Transcript to see the full transcript between the account holder (or patient) and the AI assistant; this will help with your validation of the intake summary
Click the thumb icons to rate the utility and quality of the summary
Using the Private Notepad
The AI intake summary will always be included in your private notepad. However, you must confirm its validity and ensure your charting is complete to reflect the patient consultation. You can edit the AI intake summary from your private notepad.
Best Practices
Always review and validate the intake summary: You are responsible for reviewing and confirming AI-generated outputs. If you accept the patient’s request, please clarify any inconsistencies to ensure accuracy and update the summary accordingly in your private notepad.
Use your clinical judgment: The AI assistant does not diagnose, treat, or provide medical advice. The AI assistant is designed to enhance efficiency and standardize the patient intake process. If you see the patient for a consultation, please conduct your own clinical assessment and ensure accurate charting.
Chart that you reviewed the AI intake transcript: The questions and answers between the AI assistant and the patient become part of the medical record once you accept the patient’s request. It is best practice for you to chart that you reviewed the AI transcript as part of your assessment. It is recommended to add your charting in the notepad separately from the AI intake summary. For example, you can add a note that says e.g., “History confirmed as per AI intake. The patient also stated no fever. On the video exam, the patient appeared well and was in no distress.”
Protecting Privacy and PHI
Account holder (or patient) consent: When a person registers for a Maple account, they consent to Maple collecting information about their presenting complaint for the purpose of sharing it with our healthcare providers as part of their consultation request. We will always make it clear when they are interacting with the AI assistant as part of this process.
Data usage: We do not use patient data to train AI systems or models. Any information collected is used to support the consultation experience and remains securely stored, accessible only to the patient and any providers they consult with on Maple.
Data ownership: Patients have full control and ownership over their information on Maple, and our platform offers them flexible functionality and choices to protect it. When they interact with the AI assistant, their chat transcript will be uploaded as a PDF to their consultation request, just like any other files they’d typically upload if required as part of the consultation process (e.g., a photo).