There are two areas of your Maple profile that will affect your availability for consultation requests:
Schedule settings allow you to set global rules for each specialty and consultation type (eg. initial or follow-up appointments). This includes days you are available, length of scheduled consultations, how far in advance patients can book, etc.
Calendar allows you to view booked appointments and open or block out specific time slots outside your global schedule settings.
Our full scheduling training module offers a refresher on setting up your calendar and schedule settings, available here.
Select an option to learn more:
Schedule settings
Schedule settings
View your settings
Select Schedule from the main menu.
Navigate to the Settings tab.
Set up your availability and settings
From the list on the left side, select the service you’d like to apply settings for or select Global configuration tab to apply settings to all services.
Under Availability, select which days you’re available for visits, and add a time range.
Under Scheduling Settings, you can make adjustments to:
Preferred Timezone: What timezone you would like your calendar and bookings to appear in (patients will see times in their own local timezone).
Minimum interval: Time in between appointments.
Lead time: Minimum number of days before booking or time required for same-day booking.
How far in advance patients can book
Appointment reminders
The availability and scheduling settings will be applied only to the service type you selected in step 1.
Calendar
Calendar
Select Schedule from the main menu to view your calendar.
All upcoming appointments will appear on the calendar based on the timezone you have selected in schedule settings. You can adjust the view by day, week or month.
To add an appointment slot or block off time as unavailable, click Create.
If you've adjusted your calendar and settings but are not seeing consultation requests, check out our I'm not seeing any consultation requests help desk article, available here.
Please contact our team anytime for support with setting up your calendar or schedule settings.