Specialist referrals are currently only available to patients on select corporate partnerships. You can see when this feature is available in the provider drop-down menu within the consult, as well as on the consultation request page.
When you request a referral for a patient, this process is initiated and tracked within the Maple system. Our Referrals team organizes the referral and oversees the process from start to finish. There is no responsibility placed on the patient to send or bring the letter to a specialist clinic to request a visit.
Once the specialist has accepted the referral, the specialist’s office is responsible for reaching out to the patient by phone or email to schedule an appointment. This process can take some time (sometimes weeks or months). We appreciate your help in communicating this expectation to the patient.
Note: Our system is not designed to support urgent specialist referrals. Any urgent referrals should be directed to the ER.
When issuing a referral, please always provide clear and sufficient information on:
Why the patient needs to be seen
The urgency of the request
Any relevant details regarding the medical history or clinical presentation
Select an option to learn more:
Issuing a specialist referral — Mobile app
Issuing a specialist referral — Mobile app
Click the hamburger menu in the top right corner.
2. Select Specialist Referrals.
3. Click on the orange plus sign icon.
4. Fill in the required fields and click Submit Specialist Referral. There is a minimum number of characters required in the reason for the referral.
Issuing a specialist referral — Web browser
Issuing a specialist referral — Web browser
Open the hamburger menu in the top right corner and select Create Specialist Referral.
In the pop-up, fill in the required fields and click Submit Specialist Referral. There is a minimum number of characters required in the reason for the referral.
