If you are not receiving notifications for new consultation requests, we suggest the following troubleshooting steps:
Have you logged in to your Maple account in the past 30 days? If not, your account will be automatically disabled, and notifications turned off. Logging in will correct this automatically.
Check your notification settings, as described in our notifications help desk article, available here. Note that some high-volume specialties have SMS notifications turned off.
Check your availability by navigating to Account Settings>Profile. Under Set Availability, ensure you are set to available — Notifications will be muted if you are set as unavailable.
4. Confirm that you using the most recent version of the app or their web browser. For more instructions, see our How do I download the Maple app help desk article, available here.
5. Reach out to the customer support team for further troubleshooting.