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Billing and payment
How to access important information about how billing and payment work at Maple
10 articles
Rejected OHIP billing claimsWhat to do when you receive an email notifying you of a rejected billing claim
Holiday pricing and paymentPremium rates are only paid for on-demand consultations
Tax formsLearn about T4, RL-1, and Statement of Earnings forms for Maple Providers
How pay-per-consult pricing is determined
Finding invoices and statementsSteps for finding your Maple invoices
The billing or diagnostic code doesn’t appear in the predefined list
Adding a billing code to a completed consultationBilling codes must be added for publicly covered consultations.
Payment scheduleFind out when you can expect payment to be deposited from Maple.
Updating direct deposit informationKeep your payment information up-to-date to avoid delays.
I completed the consultation without charge by mistakeIf a consultation was completed without charge in error, email the Customer Support team right away.