If one of your consultations has been closed without charge in error and you would like this corrected so that your fee is reinstated, please contact the Customer Support team as soon as possible.
If too much time passes between the consultation and when you let us know about the charge, we must reach out to the patient and have them consent to the charge in writing before your payment can be reinstated.
Please be careful to complete the consultation correctly. When a consultation is closed without charge, this can cause downstream effects, such as patients disputing charges, and manual adjustments to your month-end payment.