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How Maple Works
General information about setting up and using the Maple platform
19 articles
Using the Emergency button to decline consultation requestsThe "Emergency" button is intended solely for genuine emergencies.
FirstHX intake history for providers
HealthPEI general practitioner consultations
Accessibility for providersOur mission is to make healthcare more accessible for everyone in Canada.
Consultation ratings
Resetting your account password
OHIP-covered general practitioner consultations
I'm experiencing a technical issue on MapleBasic troubleshooting for bugs, error messages, or other IT problems with the Maple platform.
Care recommendation process
BC MSP-covered services
I don't see the option to decline a consultation requestConsultation rejections are disabled for many corporate patients.
Missing or cancelling scheduled consultationsIf you know in advance you are unavailable for a scheduled consultation, please cancel the appointment so that the patient can reschedule.
Tips for seeing more consultation requests
Downloading the Maple app for providersThere is a separate app for providing medical care on Maple. Here’s how to download it.
Quebec In-Person Assessments (IPA)
Treating patients who are outside of CanadaPatients located outside of Canada can request consultations for medical advice.
Personal health check-ins
Available services in my provinceDiscover which healthcare specialties are offered in each province or territory.
Contacting the Support team