This article pertains to lab results where you are the initial treating physician. To learn how to access lab results ordered by another physician through Maple, please see our Viewing lab results article.
Partial and completed results
In the Requisitions tab, results will be assigned a status:
Submitted: There are outstanding test results we have not yet received.
Completed: All results are uploaded and available
Lab result follow-up notifications
Once lab results have been uploaded to a patient’s completed consultation, our team will send a message to the patient with follow-up recommendations. In the case of urgent results, our team will call the patient within two hours of receiving the results.
Providers can view notes left by our Clinical Care admin team for any lab work that they’ve ordered. Each note will also list a number, which indicates the type and urgency of the follow-up messaging that the patient received.
The table below provides information on the notification patients will receive.
Follow-up recommendation | Phone Call Required? | Patient Messaging (French translation available) |
Critical/STAT | Yes *Phone call is required, regardless if patient has read the inbox notification | We uploaded new results to your account and the clinical team on duty has reviewed them. Your results are urgent and require immediate follow-up. Please proceed to the emergency room immediately for an in-person assessment. |
Abnormal - Follow up with GP in person within 24 hours | Yes *Phone call is not required if the patient has read the inbox notification | We uploaded new results to your account and the clinical team on duty has reviewed them. Your results require follow-up within 24 hours. Please see a doctor or nurse practitioner in person. |
Abnormal - Follow up with GP in person or on Maple within 24 hours | Yes *Phone call is not required if the patient has read the inbox notification | We uploaded new results to your account and the clinical team on duty has reviewed them. Your results require follow-up within 24 hours. Please see a doctor or nurse practitioner in person or virtually. |
Abnormal - 3 days in person | No | We uploaded new results to your account and the clinical team on duty has reviewed them. Your results require follow-up within three days. Please see a doctor or nurse practitioner in person. |
Abnormal - 3 days in person or virtually | No | We uploaded new results to your account and the clinical team on duty has reviewed them. Your results require follow-up within three days. Please see a doctor or nurse practitioner in person or virtually. |
Abnormal - Follow up with GP in person within 7 days | No | We uploaded new results to your account and the clinical team on duty has reviewed them. Your results require follow-up within seven days. Please see a doctor or nurse practitioner in person. |
Abnormal - Follow up with GP in person or on Maple within 7 days | No | We uploaded new results to your account and the clinical team on duty has reviewed them. Your results require follow-up within seven days. Please see a doctor or nurse practitioner in person or virtually. |
Abnormal - Non-urgent follow up with GP in person at your convenience | No | We uploaded new results to your account and the clinical team on duty has reviewed them. Your results require non-urgent follow-up within the next three to four weeks. Please see a doctor or nurse practitioner in person. |
Abnormal - Non-urgent follow up with GP in person or on Maple at your convenience | No | We uploaded new results to your account and the clinical team on duty has reviewed them. Your results require non-urgent follow-up within the next three to four weeks. Please see a doctor or nurse practitioner in person or virtually. |