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Basic Troubleshooting for IT issues
Basic Troubleshooting for IT issues
Updated over a week ago

If you're experiencing bugs, error messages, or other technical issues on Maple, our Support Team is happy to help!

Preliminary Troubleshooting Steps

βœ… Mobile App Users: Ensure you have the latest version of the Maple app. See our Downloading the Maple App guide for update instructions.
βœ… Web Browser Users: Use Google Chrome for the best experience.
βœ… Try Another Device: If possible, check whether the issue occurs only on one device (e.g., does it work on mobile but not on a web browser?).


Get Support

The more details you provide, the faster we can identify and resolve the issue. Please include:

πŸ”Ή What happened leading up to the issue?
πŸ”Ή What did the issue look like? (Screenshots help!)
πŸ”Ή Did the issue resolve itself? Were you able to complete the consultation?
πŸ”Ή Is this the first time it happened, or has it occurred multiple times?
πŸ”Ή Which consultation were you in when the issue occurred?

πŸ“Œ Contact our Support Team with these details, and we’ll work quickly to fix the problem. πŸš€

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