I hope your day is going well. I’m reaching out with some important clinical updates. Please read accordingly, and feel free to sign up to our office hours if you’d like to discuss these updates in greater detail. Thank you in advance for your time and attention.
Consultation and Medical Record Requirements
As a reminder, all consultations conducted on Maple must include:
An appropriate history pertinent to the presenting issue;
Any relevant physical examination that can be conducted virtually; and
A clear documentation of the assessment and plan.
As part of this, all video and audio consultations must be accompanied by appropriate charting (e.g. SOAP note). Starting January 1, 2025, payment may be revoked for incomplete consultations, or video and audio consultations without appropriate charting.
No Show Policy Reminder
We received your feedback regarding patients that do not respond once the visit starts. As a reminder, if you do not receive a response from a patient after 10 minutes of the visit starting, you may go ahead and complete it with charge.
Please note that a No Show involves a patient not being present for the entirety of the visit duration. If a patient is present at the beginning of the visit and subsequently drops off, it is appropriate to check in and give them an appropriate amount of time to respond based on your judgment before completing the visit.
Office Hours
Myself and Dr. Brett Belchetz will be holding the following office hours should you want to connect and discuss these updates further:
November 29, 2024 from 11am to 12pm EST: https://meet.google.com/ugv-qexj-yho
Kind regards,
Laura Caracas